Welcome to Chastleton Medical Group Online
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Please be aware that we are experiencing major problems with our phonelines today (20/11/19). We are working with our providers to resolve this as soon as possible. We apologise for any inconvenience this is causing.
Integrated Care System Prevention Board Research
We need your views!
We need your views on what wellbeing means to you and what may prevent you from looking after yourself as well as you can.
We would also like to know how you think the health and care system can support you further to look after yourself.
Your feedback is really valuable to us – this survey will take less than ten minutes to complete. Deadline to complete the survey is Friday 21 November 2019.
We now have flue vaccinations available in the surgery for patients over the age of 65 and those patients under 65 who are at risk. Please contact the surgery to book your appointment or to determine whether you are eligible for a vaccine.
Please note the surgery will be closed from 12pm on Thursday 21st November 2019 and will reopen at 8.30am on Friday 22nd November 2019.
If you require medical attention whilst the surgery is closed please contact the out of hours service by calling 111.
Repeat Prescription Ordering Service
From September 2019 community pharmacies will no longer be able to order medicines on your behalf. This is to ensure safe and responsible issuing of medication and to prevent unnecessary medicine waste. for more information please click here: Repeat Prescription Ordering Service Leaflet
Repeat Prescription Requests
Please allow 48 hours notice for repeat prescription requests.
We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out.
Armed Forces Veterans
Chastelton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information.
Priority NHS Treatment for Veterans
Diabetes Service - Newsletter
Please follow the link below to access the latest newsletter from the Diabetes Service.
Diabetes Newsletter Oct / Nov 2019
Patient information on continuity of medicine supply in the event of a no deal Brexit is available on the NHS website and can be found by following this link:
Getting your medicines if there's a no deal EU exit
New ways for your local GP practice to help you get to the right support
Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly.
Your GP practice staff have received specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.
So now, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They wont try to diagnose your problem but you may need to tell them a little bit about why you are calling. You don't have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help.
Evening & Weekend GP Appointments
Need to see a GP in the evening or weekends?
GPs in central Durham are working together to offer extra GP, Nurse and Health Care Assistant appointments from 6.30pm to 9pm on weekday evenings as well as Saturday and Sunday. This service is based at Meadowfield Surgery and is only accessible by appointment.
Contact the surgery to book an available evening or weekend appointment.
Text Messaging Service
Chastleton use a text messaging service for all of our registered patients aged 16 years and over.
This service will enable us to send a text message to your mobile phone to remind you of your appointment.
Please complete the consent form at reception (copy also attached below) to either opt in/opt out of the service and to provide us with your most up to date mobile number.
Patients can opt in and out of this service at any time.
Update as of 12/09/17 - the text messaging service for test results is currently suspended. We are unsure when this element of the service will resume again.
SMS Consent Form
Patient Online - Giving you more choice in accessing GP Services
Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your detailed coded information in your GP online record, including medications, immunisations, test results and allergies.
Please be aware that you must be aged 16 years or over to register for online access.
If you would like to register for Patient Online please speak to a member of our Reception Team. You will need to visit the surgery with a means of identification to enable us to set up online access.
(Site updated 20/11/2019)