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Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 


Appointments can either be booked up to two weeks in advance (non-urgent or review appointments) or booked on the day (acute or urgent problems). 

Out of Hours

If you require urgent attention or advice,  telephone  111.   If possible, have a pen and paper handy.   

Test Results

Please could you telephone the surgery for your results on: 01913846171 between 2.00- 4.00 pm Monday – Friday

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Named Accountable GP

All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.

prescriptionsAll our repeat prescriptions are on computer and any patient who is on long term treatment will be given a request slip listing every item that they are allowed to have without seeing a doctor. 

Requests can be made by ticking which items you require and handing the slip into the prescription desk or sending it by post. 

You can also request repeat medication on-line.  To do this you will initially need to obtain security codes and passwords from the practice.  When ordering repeat medication on-line, please check the date that the medication is due to ensure the prescription can be processed by the surgery.

We do not take prescription requests by telephone

If you would like the prescription returned to you please enclose an SAE. 

Please allow 48 hours’ notice. 

We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out. 

The practice is also participating in a pharmacy prescription collection service.  Details are available from reception. 

A request for you to make an appointment the next time you require a repeat prescription will periodically appear on your request form.  This is so the doctor can review your medication.  Please try not to ask the doctor for a repeat prescription during an ordinary consultation.

Medication Supply

Information on the continuity of medicines supply in the case of a no deal Brexit is available on the NHS website and can viewed through the following link:

Getting your medicines if there's a no-deal eu exit

Are you taking gabapentin or pregabalin (brand names include Lyrica, Alzain, Neurontin)? 

The changes outlined below come into effect from April 2019. These changes follow government consultation because of concerns around misuse and will mean that these drugs become controlled drugs.

What does this mean to me?

There will be changes to the following:

  • Prescriptions will expire 28 days from the date on the prescription
  • Any pharmacy 'owings' must be collected by the expiry
  • Quantities will be reduced to a maximum of 30 days
  • Electronic prescribing and repeat prescriptions cannot be used
  • You will need proof of identity to collect from a pharmacy
  • You will need to sign when collecting your prescription
  • Emergency supplies and loans cannot be made from pharmacies if you run out.

Do I need to do anything?

Make sure you get any prescriptions you have dispensed before 1st April 2019. If you are owed any medication by your pharmacy, make sure you collect this before 1st April 2019.

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