Chastleton Update 1st June 2021
Institute of General Practice Management Campaign video to end abuse in GP Practices - "If I die it will be your fault"
Here at Chastleton, we have continued to see patients face to face on a medical need basis throughout the pandemic. Accessing the surgery has been in a different way but the changes we have made were brought in to protect patients and staff and to ensure continuity of service to our patients.
Every member of our team has worked tirelessly throughout the pandemic to ensure that our patients receive the best possible care that we can deliver. We have continued to provide general medical services alongside the delivery of the COVID19 vaccination programme, one of the biggest vaccination programmes in our history.
We understand our telephone lines continue to be exceptionally busy. We have seen our call volume nearly quadruple since February 2021. Please see the below chart which shows the volume of incoming calls to Chastleton each month since November 2020.
We have put additional capacity into the system where we are able to and our Reception Team are answering calls as quickly as they can and are doing their best with the availability they have.
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. There is a zero-tolerance policy across the NHS for patients who are abusive and/or violent to staff. At Chastleton, we take this policy very seriously and aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
We do understand times are frustrating but please be patient and kind with anyone you come in to contact with at the surgery.
Thank you for your support and cooperation.
General Practice Data for Planning and Research
NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers.
The data collection will begin on 1st September 2021.
Health secretary Matt Hancock has stated that the deadline for patients to opt out of the data extraction would be extended from the previous date of 23rd June 2021, but he has not yet announced a new date. We will update the website once the new date is confirmed.
More information can be found on NHS Digital's Website.
We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.
If you don't want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt outs are different and they are explained in more detail on the NHS digital website. Your individual care will not be affected if you opt-out using either option.
The Type 1 Opt-out form can be downloaded here Type 1 Opt Out Form. The Type 1 Opt-out form must be returned directly to the practice.
The NHS App & COVID19 Passports from 17th May 2021
The Government plans to publish COVID19 vaccination history on the NHS App from 17th May as mentioned in the news link below.
To view your COVID19 vaccination history you will need to download the App and create a login. If you require paper copies of your COVID19 vaccination history please ring 119.
If you already have full access to your medical records, your COVID19 vaccination history will still be available to view.
Please be kind. Abuse towards staff at Chastleton will NOT be tolerated. Remember it is not okay:
- To raise your voice
- To physically threaten
- To swear or intimidate
At Chastleton, our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.
In line with the rest of the NHS and to ensure this is fully observed, we support the NHS Zero Tolerance Policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.
Where unacceptable behaviour occurs, either in person or over the telephone, a letter will be sent from the Practice Manager advising that this behaviour will not be tolerated.
Any future violation of this policy will result in removal from the Practice patient list.
We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Armed Forces Veterans
Chastleton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information.
Priority NHS Treatment for Veterans
Evening & Weekend GP Appointments
Need to see a GP in the evening or weekends?
GPs in central Durham are working together to offer extra GP, Nurse and Health Care Assistant appointments from 6.30pm to 9pm on weekday evenings as well as Saturday and Sunday. This service is based at Meadowfield Surgery and is only accessible by appointment.
Contact the surgery to book an available evening or weekend appointment.
(Site updated 11/06/2021)