Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Out of Hours
If you require urgent attention or advice, telephone 111.  If possible, have a pen and paper handy.

Test Results  
Please could you telephone the surgery for your results on 0191 3846171 between 2pm and 4pm Monday to Friday.  

Named Accountable GP  
All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.  

We Teach Medical Students  
We are a teaching practice for Sunderland University medical students and are proud to be involved in training tomorrow's doctors.  As a result, students may lead or observe your appointment.  If you would rather not see medical students, please inform reception.  Your care will in no way be affected by this.  

Stay Calm, Be Kind

Update - 16th February 2021

Durham West Primary Care Network (Chastleton Medical Group, Dunelm Medical Practice and The Medical Group) are receiving significant deliveries of the Pfizer COVID vaccination over the next two weeks which will be delivered from Brandon Lane Surgery.

Text messages have been sent to Cohort 6 (16 - 64 year old with underlying health conditions). We have used a text message invitation system called Accubook. It is a system widely used in General Practice.  If you receive a text message with a link to book your appointment please do so.  If we do not have a mobile number recorded for you don’t worry – we will be in touch. After each clinic we search for patients who are outstanding for the vaccination and until we either have you vaccinated or declined we will contact you in a number of ways - text, telephone call or by letter - you will not 'miss your turn'.

If you have the NHS App or use SystemOnline you can update your contact details and send them directly to us. This will enable us to contact you easily.

We know there are over 4000 patients in Cohort 6 across our 3 practices. In order to provide the vaccination service effectively and efficiently we have had to redeploy some of our staff, including receptionists, practice nurses, GP's and our District Nursing colleagues to Brandon Lane for the next couple of weeks. This means that some routine appointments have to be rearranged. We understand this can be frustrating for you and appreciate your patience and understanding while we work to vaccinate our local community against COVID-19.

Cohort 5 (65 - 69 year old) will be contacted by letter to offer vaccination at one of the mass vaccination centres. This cohort can also choose to wait for vaccination locally through the practice.

These are extraordinary times and practices have to work within short timescales to arrange and book the clinics, please be patient, and most importantly please be kind.

Thank you again to everyone for supporting our vaccination programme. Without such support this would not be possible.

Update - 8th February 2021 

Update COVID vaccination Cohorts 1-4 at Chastleton Medical Group.

The situation changes every day and my message of yesterday is slightly out of date. 

So Matt Hancock has just advised all people aged 70+ who don’t have a Covid vaccination  appointment yet,  can now contract the NHS In one of 3 ways.  Online at , phone 119 or phone your general practice. 

If you are over 70, or Extremely Clinically Vulnerable (Officially instructed to shield) you may still continue to contact us via the econsult facility on the practice website.  We had over 50 emails this am and rapidly contacted and gave appointments to Cohort 1-4 patients.  (A few patients contacted us in cohorts 5 and 6 – we can’t offer a vaccination quite at this point, sorry.  It’s coming soon I’m sure but just not this week.) Thanks also to those that let us know you are attending the mass vaccination sites, we have updated our lists.

You may of course phone us now also, but I’m slightly concerned about the capacity of the phone lines to manage if there is a large influx of calls and hence the purpose of this communication is to continue to promote the econsult and reassure this method will continue to be monitored several times a day and it works.

Patients who are Extremely Clinically Vulnerable (Instructed to Shield) should continue to contact us via the econsult method

Please continue to share our updates with friends and family.

Thanks again.

Zero Tolerance

Please be kind.  Abuse towards staff at Chastleton will NOT be tolerated.  Remember it is not okay:

  • To raise your voice
  • To physically threaten
  • To swear or intimidate

At Chastleton, our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed, we support the NHS Zero Tolerance Policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Where unacceptable behaviour occurs, either in person or over the telephone, a letter will be sent from the Practice Manager advising that this behaviour will not be tolerated.

Any future violation of this policy will result in removal from the Practice patient list.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.


COVID19 Priority Groups

Visiting the surgery 

If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face covering (that covers both your nose and mouth) to help protect yourself, other patients, our clinicians and other staff members. 

The safety of all is of paramount importance to us.

Thank you.

E Consult Banner

Coronavirus and Travel Plans

The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.

Please Click Here for advice from the Foreign Office regarding travelling to specific areas of the world. Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.

In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel insurance.

Armed Forces Veterans

Chastleton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information.

Priority NHS Treatment for Veterans

Evening & Weekend GP Appointments

Need to see a GP in the evening or weekends?

GPs in central Durham are working together to offer extra GP, Nurse and Health Care Assistant appointments from 6.30pm to 9pm on weekday evenings as well as Saturday and Sunday.  This service is based at Meadowfield Surgery and is only accessible by appointment.  

Contact the surgery to book an available evening or weekend appointment.

(Site updated 18/02/2021)
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