Noticeboard

Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Out of Hours
If you require urgent attention or advice, telephone 111.  If possible, have a pen and paper handy.

Test Results  
Please could you telephone the surgery for your results on 0191 3846171 between 2pm and 4pm Monday to Friday.  

Named Accountable GP  
All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.  

We Teach Medical Students  
We are a teaching practice for Sunderland University medical students and are proud to be involved in training tomorrow's doctors.  As a result, students may lead or observe your appointment.  If you would rather not see medical students, please inform reception.  Your care will in no way be affected by this.  

 

Stay Calm, Be Kind

Chastleton Update 1st June 2021 

Institute of General Practice Management Campaign video to end abuse in GP Practices - "If I die it will be your fault"

https://youtu.be/3ru4QhVZ2a8

Here at Chastleton, we have continued to see patients face to face on a medical need basis throughout the pandemic. Accessing the surgery has been in a different way but the changes we have made were brought in to protect patients and staff and to ensure continuity of service to our patients. 

Every member of our team has worked tirelessly throughout the pandemic to ensure that our patients receive the best possible care that we can deliver. We have continued to provide general medical services alongside the delivery of the COVID19 vaccination programme, one of the biggest vaccination programmes in our history.    

We understand our telephone lines continue to be exceptionally busy.  We have seen our call volume nearly quadruple since February 2021.  Please see the below chart which shows the volume of incoming calls to Chastleton each month since November 2020.

Homepage Image

We have put additional capacity into the system where we are able to and our Reception Team are answering calls as quickly as they can and are doing their best with the availability they have. 

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.  There is a zero-tolerance policy across the NHS for patients who are abusive and/or violent to staff.  At Chastleton, we take this policy very seriously and aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.  

We do understand times are frustrating but please be patient and kind with anyone you come in to contact with at the surgery. 

Thank you for your support and cooperation.

  

E Consult Banner

General Practice Data for Planning and Research 

NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service.  This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers.

The data collection will begin on 1st September 2021.

Health secretary Matt Hancock has stated that the deadline for patients to opt out of the data extraction would be extended from the previous date of 23rd June 2021, but he has not yet announced a new date.  We will update the website once the new date is confirmed.

More information can be found on NHS Digital's Website.

We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.

Opting Out

If you don't want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both.  These opt outs are different and they are explained in more detail on the NHS digital website.  Your individual care will not be affected if you opt-out using either option.

The Type 1 Opt-out form can be downloaded here Type 1 Opt Out Form.  The Type 1 Opt-out form must be returned directly to the practice.

The NHS App & COVID19 Passports from 17th May 2021

The Government plans to publish COVID19 vaccination history on the NHS App from 17th May as mentioned in the news link below. 

To view your COVID19 vaccination history you will need to download the App and create a login.  If you require paper copies of your COVID19 vaccination history please ring 119.  

If you already have full access to your medical records, your COVID19 vaccination history will still be available to view. 

https://www.bbc.co.uk/news/technology-57070185

Zero Tolerance

Please be kind.  Abuse towards staff at Chastleton will NOT be tolerated.  Remember it is not okay:

  • To raise your voice
  • To physically threaten
  • To swear or intimidate

At Chastleton, our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed, we support the NHS Zero Tolerance Policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Where unacceptable behaviour occurs, either in person or over the telephone, a letter will be sent from the Practice Manager advising that this behaviour will not be tolerated.

Any future violation of this policy will result in removal from the Practice patient list.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

#pleasebekind

Armed Forces Veterans

Chastleton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information.

Priority NHS Treatment for Veterans

Evening & Weekend GP Appointments

Need to see a GP in the evening or weekends?

GPs in central Durham are working together to offer extra GP, Nurse and Health Care Assistant appointments from 6.30pm to 9pm on weekday evenings as well as Saturday and Sunday.  This service is based at Meadowfield Surgery and is only accessible by appointment.  

Contact the surgery to book an available evening or weekend appointment.

(Site updated 11/06/2021)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website