Chastleton Update 13th July 2021
Staying Safe - Face Coverings
Government restrictions are starting to lift but in our GP practices and hospitals we still need to protect our most vulnerable patients - if you need to visit Chastleton, you should continue to wear a face covering and respect the restrictions that are in place. These restrictions are in place to protect you and everyone around you. Thank you for your ongoing cooperation.
Appointments & eConsults
We continue to experience unprecedented demand for our service; please be patient and kind with our staff. We are all working as efficiently and as quickly as we can to help you. If you no longer need your appointment then please let us know so that we can offer it to someone else.
From Monday 28th June 2021 we will be reintroducing the GP online appointment booking system. This will enable patients to book telephone consultations for both on the day and up to 14 days in advance. Please be aware that these appointments are for telephone consultations only; if after speaking to the GP a face to face assessment is required, the GP will arrange this with you during the telephone consultation.
We are receiving unprecedented amounts of eConsults. We ask in the first instance that you look at the 'I want help for my conditions' section of eConsult. You can pick the problem area and click 'I want to help myself' which gives current advice and first line treatments for many health problems. You can also try a local pharmacy for advice about a range of conditions. Please try this advice before submitting an eConsult to the Practice. The eConsult service is only available during the surgery opening times.
General Practice Data for Planning & Research
For an update and further information please see NHS Digital's Website.
Institute of General Practice Management Campaign video to end abuse in GP Practices - "If I die it will be your fault"
Here at Chastleton, we have continued to see patients face to face on a medical need basis throughout the pandemic. Accessing the surgery has been in a different way but the changes we have made were brought in to protect patients and staff and to ensure continuity of service to our patients.
Every member of our team has worked tirelessly throughout the pandemic to ensure that our patients receive the best possible care that we can deliver. We have continued to provide general medical services alongside the delivery of the COVID19 vaccination programme, one of the biggest vaccination programmes in our history.
We understand our telephone lines continue to be exceptionally busy. We have seen our call volume nearly quadruple since February 2021.
We have put additional capacity into the system where we are able to and our Reception Team are answering calls as quickly as they can and are doing their best with the availability they have.
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. There is a zero-tolerance policy across the NHS for patients who are abusive and/or violent to staff. At Chastleton, we take this policy very seriously and aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
We do understand times are frustrating but please be patient and kind with anyone you come in to contact with at the surgery.
Thank you for your support and cooperation.
Zero Tolerance Policy
Please be kind. Abuse towards staff at Chastleton will NOT be tolerated. Remember it is not okay:
- To raise your voice
- To physically threaten
- To swear or intimidate
At Chastleton, our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.
In line with the rest of the NHS and to ensure this is fully observed, we support the NHS Zero Tolerance Policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.
Where unacceptable behaviour occurs, either in person or over the telephone, a letter will be sent from the Practice Manager advising that this behaviour will not be tolerated.
Any future violation of this policy will result in removal from the Practice patient list.
We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Armed Forces Veterans
Chastleton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information. Priority NHS Treatment for Veterans
(Site updated 30/07/2021)