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Noticeboard

Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Appointments

Appointments can either be booked up to two weeks in advance (non-urgent or review appointments) or booked on the day (acute or urgent problems). 

Out of Hours

If you require urgent attention or advice,  telephone  111.   If possible, have a pen and paper handy.   

Test Results

Please could you telephone the surgery for your results on: 01913846171 between 2.00- 4.00 pm Monday – Friday

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Named Accountable GP

All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.

Welcome to Chastleton Medical Group Online

Chastleton Medical GroupThis surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Coronavirus 

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.  The NHS has put in place measures to ensure the safety of all patients and NHS staff whilst also ensuring services are available to the public as normal.

The risk to the general public is moderate.  If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia and Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • to Wuhan or Hubei Province, in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if its mild)
  • to Thailand, Japan, Taiwan, Singapore, republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if its mild)
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital.  Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk 

Asthma Annual Review

You may have received a text message or letter from us asking you to complete an online questionnaire about your asthma. Once you have done this and submitted it to the surgery it will be reviewed by one of our clinicians. We will only contact you again if we need to discuss anything with you further. You can access the questionnaire by clicking on the following link.

Annual Asthma Review

Flu Vaccinations

We now have flu vaccinations available in the surgery for patients over the age of 65 and those patients under 65 who are at risk. Please contact the surgery to book your appointment or to determine whether you are eligible for a vaccine.


Practice Training

Please note the surgery will be closed from 12pm on Thursday 20th February 2020 and will reopen at 8.30am on Friday 21st February 2020.

If you require medical attention whilst the surgery is closed please contact the out of hours service by calling 111.

Zero Tolerance

At Chastleton, our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed, we support the NHS Zero Tolerance Policy. This means that aggrssive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Where unacceptable behaviour occurs, either in person or over the telephone, a letter will be sent from the Practice Manager advising that this behaviour will not be tolerated.

Any future violation of this policy will result in removal from the Practice patient list.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

Repeat Prescription Ordering Service

From September 2019 community pharmacies will no longer be able to order medicines on your behalf. This is to ensure safe and responsible issuing of medication and to prevent unnecessary medicine waste. for more information please click here: Repeat Prescription Ordering Service Leaflet

Repeat Prescription Requests

Please allow 48 hours notice for repeat prescription requests.

We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out. 

Armed Forces Veterans

Chastelton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information.

Priority NHS Treatment for Veterans

Diabetes Service - Newsletter

Please follow the link below to access the latest newsletter from the Diabetes Service.

Diabetes Newsletter Oct / Nov 2019

Medicine Supply

Patient information on continuity of medicine supply in the event of a no deal Brexit is available on the NHS website and can be found by following this link:

Getting your medicines if there's a no deal EU exit

New ways for your local GP practice to help you get to the right support

Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional.  We know that when you are not feeling well you just want to feel better quickly.

Your GP practice staff have received specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.

So now, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They wont try to diagnose your problem but you may need to tell them a little bit about why you are calling.  You don't have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help. 

Evening & Weekend GP Appointments

Need to see a GP in the evening or weekends?

GPs in central Durham are working together to offer extra GP, Nurse and Health Care Assistant appointments from 6.30pm to 9pm on weekday evenings as well as Saturday and Sunday.  This service is based at Meadowfield Surgery and is only accessible by appointment.  

Contact the surgery to book an available evening or weekend appointment.

Text Messaging Service

Chastleton use a text messaging service for all of our registered patients aged 16 years and over.

This service will enable us to send a text message to your mobile phone to remind you of your appointment.

Please complete the consent form at reception (copy also attached below) to either opt in/opt out of the service and to provide us with your most up to date mobile number. 

Patients can opt in and out of this service at any time.

Update as of 12/09/17 - the text messaging service for test results is currently suspended.  We are unsure when this element of the service will resume again. 

SMS Consent Form

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your detailed coded information in your GP online record, including medications, immunisations, test results and allergies.

Please be aware that you must be aged 16 years or over to register for online access.

If you would like to register for Patient Online please speak to a member of our Reception Team. You will need to visit the surgery with a means of identification to enable us to set up online access.

(Site updated 20/02/2020)
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