Flu Vaccinations 

Due to unforeseen delivery issues with our flu vaccine supplier, delivery of the flu vaccine has been delayed by up to 2 weeks.  At this moment in time, we do not have a date for when we will receive the flu vaccinations and when we can start our flu clinics.  As our phone lines are already incredibly busy, please do not contact the surgery about flu enquiries.  Please be assured we will update our website and make contact with patients who are eligible for the flu vaccination as soon as we have the flu vaccinations in stock and clinics are arranged.  

Appointments & eConsults

We continue to experience unprecedented demand for our service; please be patient and kind with our staff.  We are all working as efficiently and as quickly as we can to help you.  If you no longer need your appointment then please let us know so that we can offer it to someone else.

Support your surgery so it can be there to support you

GP's their teams and patients have faced an extremely challenging time during the COVID19 pandemic.  For more information on the challenges being faced and how you can help, please view the Support your surgery so it can be there to support you poster.  

Institute of General Practice Management Campaign video to end abuse in GP Practices - "If I die it will be your fault"

Please follow the link to watch the campaign video:   https://youtu.be/3ru4QhVZ2a8

Here at Chastleton, we have continued to see patients face to face on a medical need basis throughout the pandemic. Accessing the surgery has been in a different way but the changes we have made were brought in to protect patients and staff and to ensure continuity of service to our patients.

Every member of our team has worked tirelessly throughout the pandemic to ensure that our patients receive the best possible care that we can deliver. We have continued to provide general medical services alongside the delivery of the COVID19 vaccination programme, one of the biggest vaccination programmes in our history.   

We understand our telephone lines continue to be exceptionally busy.  We have seen our call volume nearly quadruple since February 2021. 

We have put additional capacity into the system where we are able to and our Reception Team are answering calls as quickly as they can and are doing their best with the availability they have.

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.  There is a zero-tolerance policy across the NHS for patients who are abusive and/or violent to staff.  At Chastleton, we take this policy very seriously and aggressive or violent behaviour towards our staff will not be tolerated under any circumstances. 

We do understand times are frustrating but please be patient and kind with anyone you come in to contact with at the surgery.

Thank you for your support and cooperation.

Have you been in hospital with COVID19?

The REGAIN study aims to find out which of two treatments is better for helping people recover after being in hospital with COVID19:

1. An on-line rehabilitation exercise and recovery support group OR

2. A single on-line session of exercise advice and support

Please follow the link for further information: REGAIN Study

Accessing First Contact Physiotherapy support at Chastleton

eConsults

We are receiving unprecedented amounts of eConsults.  We ask in the first instance that you look at the 'I want help for my conditions' section of eConsult.  You can pick the problem area and click 'I want to help myself' which gives current advice and first line treatments for many health problems.  You can also try a local pharmacy for advice about a range of conditions.  Please try this advice before submitting an eConsult to the Practice. The eConsult service is only available during the surgery opening times.

General Practice Data for Planning & Research   

For an update and further information please see NHS Digital's Website.

Zero Tolerance Policy

Please be kind.  Abuse towards staff at Chastleton will NOT be tolerated.  Remember it is not okay:

• To raise your voice
• To physically threaten
• To swear or intimidate

At Chastleton, our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed, we support the NHS Zero Tolerance Policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Where unacceptable behaviour occurs, either in person or over the telephone, a letter will be sent from the Practice Manager advising that this behaviour will not be tolerated.

Any future violation of this policy will result in removal from the Practice patient list.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

#pleasebekind

Armed Forces Veterans 

Chastleton Medical Group are looking to actively improve the care provided for Armed Forces Veterans. Please let the Doctor or Receptionist know if you are a veteran. Please follow the link for more information. Priority NHS Treatment for Veterans