Complaints & Comments

It is the aim of the practice to give the best possible service.  There may be times where you feel this has not occurred.  If you have a complaint that cannot be resolved immediately, please ask to discuss the matter with Vikki Reed, Practice Manager.  She will willingly discuss the matter with you and investigate the complaint on your behalf.  If you prefer you can contact her by telephone or in writing. 

It is the policy of Chastleton Medical Group to provide an effective and prompt response to complaints.  Under normal circumstances we will ensure that you receive a full written response within 10 working days.  We will always endeavour to address your concerns, provide you with a full explanation and take any action that is needed.  We hope that you will be satisfied that we have dealt with the matter thoroughly.  A patient leaflet detailing our in-house procedure is available upon request.   

If you are unhappy with the in-house procedure you are entitled to complain to the North Durham CCG and the Parliamentary & Health Service Ombudsman (please see below).

As well as complaints we welcome comments and compliments! 

NHS complaints guidance

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