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Noticeboard

Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Appointments 
Appointments can either be booked up to two weeks in advance (non-urgent or review) or booked on the day (acute or urgent problems). 

Out of Hours
If you require urgent attention or advice, telephone 111.  If possible, have a pen and paper handy.

Test Results  
Please could you telephone the surgery for your results on 0191 3846171 between 2pm and 4pm Monday to Friday.  

Cancelling Your Appointment  
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.  

Named Accountable GP  
All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.  

Change of electronic patient record system  
Between the 18th and 28th May 2020 we are changing our electronic patient record system.  We will be unable to provide any online services including (but not limited to) new registrations for online access, electronic prescriptions, appointment booking and medical record access during this time.  From the 28th May 2020, patients who currently have online access set up, will require their log in details to be reset.  Please contact the surgery from the 28th May 2020 onwards so we can provide this information to you.  

Complaints & Comments

It is the aim of the practice to give the best possible service.  There may be times where you feel this has not occurred.  If you have a complaint that cannot be resolved immediately, please ask to discuss the matter with Vikki Reed, Practice Manager.  She will willingly discuss the matter with you and investigate the complaint on your behalf.  If you prefer you can contact her by telephone or in writing. 

It is the policy of Chastleton Medical Group to provide an effective and prompt response to complaints.  Under normal circumstances we will ensure that you receive a full written response within 10 working days.  We will always endeavour to address your concerns, provide you with a full explanation and take any action that is needed.  We hope that you will be satisfied that we have dealt with the matter thoroughly.  A patient leaflet detailing our in-house procedure is available upon request.   

If you are unhappy with the in-house procedure you are entitled to complain to the North Durham CCG and the Parliamentary & Health Service Ombudsman (please see below).

As well as complaints we welcome comments and compliments! 

NHS complaints guidance



 
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