Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Out of Hours
If you require urgent attention or advice, telephone 111.  If possible, have a pen and paper handy.

Test Results  
Please could you telephone the surgery for your results on 0191 3846171 between 2pm and 4pm Monday to Friday.  

Named Accountable GP  
All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.  

We Teach Medical Students  
We are a teaching practice for Sunderland University medical students and are proud to be involved in training tomorrow's doctors.  As a result, students may lead or observe your appointment.  If you would rather not see medical students, please inform reception.  Your care will in no way be affected by this.  

Change of electronic patient record system  
We had planned to change our clinical system between the 18th and 28th May 2020; unfortunately due to the current COVID19 situation we have postponed this change until later in the year.


appointmentsAppointments are generally ten minutes long.  We will try to fit you in with the doctor of your choice as soon as possible.  Please let us know if you are unable to keep an appointment. 

Please do not "squeeze" other members of your family into your slot.  Please try not to save up several problems for one appointment.  If you require a longer appointment please ask when booking. 

Appointments can either be booked up to two weeks in advance (non-urgent or review appointments) or booked on the day (acute or urgent problems). 

Doctors may request that patients telephone them so that progress can be monitored without face to face consultation.

Please note that while doctor appointments can be booked and cancelled on-line this is not a facility offered for Nurse or Healthcare Assistant appointments.  There is a significant variation in the appointment 'slots' required for the various procedures and consultations undertaken by the nursing team.  These vary from between five and forty minutes.  Receptionists are therefore able to manage the appropriate booking of these appointments more easily over the telephone or when you visit the surgery.

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Enquiries and Advice

Sometimes it is necessary to speak to the doctor by phone. He/she may not be available and you will usually be asked to provide a telephone number for the doctor to contact you at a more convenient time. For results of investigations, please phone between 2.00pm to 4.00pm 

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