Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Out of Hours
If you require urgent attention or advice, telephone 111.  If possible, have a pen and paper handy.

Test Results  
Please could you telephone the surgery for your results on 0191 3846171 between 2pm and 4pm Monday to Friday.  

Named Accountable GP  
All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.  

We Teach Medical Students  
We are a teaching practice for Sunderland University medical students and are proud to be involved in training tomorrow's doctors.  As a result, students may lead or observe your appointment.  If you would rather not see medical students, please inform reception.  Your care will in no way be affected by this.  


Change of electronic patient record system

Online Access

We are changing our electronic patient record system.  

To access online services from Tuesday 8th September 2020 you will need to do 1 of the following:-

  • Download the NHS app from the relevant app store and follow the registration process


If you do need to contact the surgery for assistance around online access please be patient; our phone lines are very busy and this is a new system that we will all be getting used to.  We will endeavour to resolve your query as efficiently as we can.

We are no longer accepting repeat medication requests over the telephone.

To request your repeat medication please either post your request, drop it through our letterbox or use the new online system.

We thank you for your cooperation at this difficult time.

Repeat Prescriptions

All our repeat prescriptions are on computer and any patient who is on long term treatment will be given a request slip listing every item that they are allowed to have without seeing a doctor. 

Requests can be made by ticking which items you require and handing the slip into the prescription desk or sending it by post. 

If you would like the prescription returned to you please enclose an SAE. 

Please allow 48 hours’ notice. 

We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out. 

The practice is also participating in a pharmacy prescription collection service.  Details are available from reception. 

A request for you to make an appointment the next time you require a repeat prescription will periodically appear on your request form.  This is so the doctor can review your medication.  Please try not to ask the doctor for a repeat prescription during an ordinary consultation.

Medication Supply

Information on the continuity of medicines supply in the case of a no deal Brexit is available on the NHS website and can viewed through the following link:

Getting your medicines if there's a no-deal eu exit

Prescribing Policy For Patients Travelling Abroad

This policy outlines the procedure for patients travelling abroad for short and long periods of time.

NHS Policy

By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK.  In addition GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad.

The NHS does accept responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. However, if a person is going to be abroad for more than 3 months, then they are only entitled (at NHS expense) to a sufficient supply of regular medication in order to get to their destination, where they should the find an alternative supply of that medication.

Patients residing abroad for a period of more than 3 months should be removed from the registered patient list.

Travelling out of the country for less  than 3 months For patients who inform us they will be out of the country for less than 3 months, we will provide sufficient medicines for an existing condition (e.g. asthma, diabetes) for the period while the patient is away where it is safe to do so.  Drugs that require frequent monitoring may not be prescribed where there are safety concerns.  1 month’s supply only will be issued for drugs normally available over the counter, such as paracetamol.

Travelling out of the country for more than 3 months Patients who inform us they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination (up to 3 month’s supply where safe to do so).

They will also be removed from our patient list. We will be pleased to re-register patients on their return to residence in the UK and can reassure patients that their electronic notes are kept on file for reference on your return.

Patients and relatives should not seek medication for themselves while they are abroad as this constitutes NHS fraud.

Prescriptions for medicines in case of illness while abroad.

GP’s will only prescribe NHS prescriptions in this case for exacerbations of pre-existing illnesses. E.g. antibiotics for patients who have frequent infections secondary to an underlying lung condition.

GPs may provide private prescriptions if it is clinically appropriate and they can be self-administered safely without medical assessment while abroad. These prescriptions are not free.

Patients should be aware that some drugs commonly prescribed in the UK may be illegal in certain countries and you should check with that countries embassy before you travel.



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